FAQ & Policies

Payment is to be made at the time of service. Payment can be cash, check (made payable to A Hair Too Long) or credit card. Returned checks will incur a $85 charge.

Our rates are based on the location, size, coat condition, temperament of the pet, style and duration of the groom.

Failure to pay is considered Theft of Services and the appropriate action(s) will be taken.

De-matting or complete coat removal will dramatically alter your pet's appearance. Because the safety and comfort of your pet is my top priority, I do NOT offer extensive de-matting. Minor de-matting, if it can be done safely, will be an additional charge of $2 per minute. All pets with moderate to severe matting will have matting removed in the safest way possible. This may include shaving all your pet's fur/hair off. This procedure may expose pre-existing health/skin problems for which A Hair Too Long LLC cannot be held liable. Please note that due to time, care, and effort required to safely remove matting (even when shaved), there will be additional cost involved.

Not avaiable at this time

• Cancellation and rescheduling of an appointment, by the client, requires 48 hours notice to waive the full appointment fee, PER PET.

• In the event of inclement weather, a family emergency or any other uncontrollable circumstance, the groomer has the discretion to waive the fee within the 48 hour period.

• We reserve the right to cancel or reschedule a groom if we feel the need to do so. Every effort will be made to reschedule at a time convenient for both the client and the groomer.

It is considered a "no-show" when the client is not available at the scheduled appointment time and does not contact the groomer to cancel or reschedule.

• We reserve the right to charge the FULL grooming fee, PER PET, due to the loss of revenue caused by a "no-show". Please make every effort to call and cancel or reschedule when possible to avoid such situations.

• We reserve the right to refuse service to any pet or client for any reason.

• Pets must arrive/leave on a leash, in a carrier, or under the control of their owner.

• The pet is fit and healthy. Grooming which takes place on an elderly or otherwise unhealthy pet will be at the risk and liability of the owner. Grooming may expose pre-existing health/skin conditions for which A Hair Too Long LLC cannot be held liable.

• As required by law, the pet’s rabies vaccination is up to date unless otherwise discussed.